Frequently Asked Questions

Q: What does it cost?

A:

The Kilo unit has two configurations:

1. Slimline configuration at R 4 571.40 VAT included.

2. Kilo Extended Battery at R 4 685.40 VAT included.

After the initial 24 months a projected cost of R 570.00 VAT included for the next 24-month period. This price is a once-off price that includes enough airtime loaded on a pre- paid SIM card to last for 24 months of GPRS data under normal tracking conditions (approximately 50 M-byte worth of data at present pre- paid data costs). Should you run out of airtime, the SIM card can be recharged by any of the normal pre- paid recharge facilities. All you need to do this is the telephone number of the device. This can be found under the “Edit” function of the Kilometers software once you are logged in. The price also includes 24 months worth of Internet server access. After 24 months, there will be a once off cost of R 570.00 VAT included in order to get access for another 24 months. This cost will exclude possible unavoidable cost increases by Internet service providers not controlled by Kilometers.

Q: How big is the device?

A:

The device is the same size as an I-pod. (Fits into a handbag or pocket)

Slimline Dimensions : 111mm x 62mm x 17mm
Weight : 110g

Extended Battery Dimensions : 111mm x 62mm x 21mm
Weight : 150g

Q: What is the difference between the Slimline and the Extended battery unit?

A:

If you travel an average of two hours per day and stand still for the rest of the time, the KILO SLIMLINE can last up to 13 days without a recharge. The KILO TRACKER can last up to three times as long or 39 days before a recharge is required.

Q: How does it work?

A:

A GPS collects the positional data while a processor sends the processed data to the customer web site via the GSM GPRS service.

Tracking modes:

There are four possible settings for your “Kilo” unit.

1.Normal mode
2.High Power Mode
3.Super Track Mode
4.Low Power Mode


Please note that Kilo unit trips are always calculated to be as accurate as possible not withstanding the mode the unit is in. The kilo can only track accurately if the unit is properly locked onto the GPS positioning satellite system. To ensure your unit is tracking accurately and is locked onto GPS, make sure the green light flashes twice every second. If the green light only flashes once per second, the unit needs to be repositioned until the light flashes twice per second. The Kilo might work in the boot or under the seat of some vehicles but this is not always the case.

1. Normal Mode Default Setting.

This mode is adequate for all normal tracking purposes. The unit is set by default to normal mode. In this mode the unit is set to conserve power (longer battery life). The unit will only send data under the following conditions.

It has completed a trip and has been stationary for 2 minutes.
The unit is on and is polled by phoning the unit number. This forces an update.
It has travelled for 60 minutes without stopping.

2. High Power Mode.

In this mode the unit will automatically report and send data to the Internet customer interface on a more regular basis. The unit is set to high power mode (medium battery life). The unit will send data under the following conditions.

It has completed a short trip and has been stationary for 2 minutes.
The unit is on and is polled by phoning the unit number. This forces an update.
It is travelling and has recorded more than 6 positions. A position can be: travelling in a straight line for 6 Km, changing direction for more than 40%, over-speeding, harsh breaking, entering or leaving a geo fence.
It has travelled for 60 minutes without stopping or collecting 6 positions.

3. Super Track Mode.

This mode is the same as high power mode with the difference that instead of marking a position every 6 KM, a position will be marked every 500 meter. The unit is set to super track mode (lower battery life). The unit will send data under the following conditions.

It has completed a trip and has been stationary for 2 minutes.
The unit is on and is polled by phoning the unit number. This forces an update.
It is travelling and has recorded more than 6 positions. A position can be: travelling in a straight line for 500 meters, changing direction for more than 40%, over-speeding, harsh breaking, entering or leaving a geo fence.
It has travelled in a straight line for 3km (500 meter x 6) without stopping collecting 6 positions.

4.Low Power Mode.

This mode conserves the maximum battery power. The unit is set to low power mode. In this mode the unit is set to conserve maximum power (longest battery life). The unit will only send data under the following conditions.

It has completed a short or long trip and has been stationary for 2 minutes.
The unit cannot be polled by phoning the unit number. The GSM engine is not on all the time - only when the unit was stationary for 2 minutes. Then the GSM engine is on only for as long as it takes to send or receive data.
When the configuration of the unit is changed by using the customer Internet interface, the unit will be updated the next time the unit talks to the server. To force an update: make sure the unit is on by moving it around until the green light flashes then - press the panic button, wait for the unit to switch off (stationary for more than 2 minutes), or mark a position by pressing the two buttons simultaneously (any of the above). The unit will indicate receiving an update by flashing the red light twice for one second each. The web site will now indicate "Delivered" when asked for a status update. When the configuration of the unit is changed by using the customer Internet interface, the unit will be updated the next time the unit talks to the server. To force an update: make sure the unit is on by moving it around until the green light flashes then - press the panic button, wait for the unit to switch off (stationary for more than 2 minutes), or mark a position by pressing the two buttons simultaneously (any of the above). The unit will indicate receiving an update by flashing the red light twice for seconds each. The web site will now indicate "Delivered" when asked for a status update.

Q. How do I know if my Kilo unit is working?


A.

The Kilo has three lights, Red, Green and Blue. By observing these lights, you can see if your device is working properly.

No lights flashing.
Your device is turned off or the battery is flat. When you are sure the Kilo battery is charged, you can turn the device on by pushing the “I” and "P" buttons for 15 seconds simultaneously. The reset sequence will now start by displaying the red, green and blue lights flashing in sequence and then settling on the red light battery is charged, you can turn the device on by pushing the “I” and "P" buttons for 15 seconds simultaneously.
The green light flashing once per second indicates the Kilo unit is not locked onto the GPS positioning satellites.
Move the unit to a position where the green light flashes twice per second.

Red light flashing once per second.
This indicates that the device is trying to initiate communications with the GSM GPRS network. If the unit cannot communicate to the GPRS network after three tries, it will go back to “tracking” mode and the green light will flash twice per second. If this happens you might be out of cellular range or the sim card is faulty or out of money.

Red light flashing twice per second.
This indicates the Kilo unit has established communications with the GSM GPRS network.

The blue light flashing once per second indicates the Kilo unit transferring data to the Kilometers Internet Server.

The green light flashing once per second indicates the Kilo unit is not locked onto the GPS positioning satellites. Move the unit to a position where the green light flashes twice per second.

The green light flashing twice per second indicates the Kilo unit is locked onto the GPS positioning satellites and is in tracking mode. In this mode the unit collects data to be sent to the server at a later stage.

The blue light flashing once every 3 seconds. This means the unit has been stationary for more than two minutes and has switched off in order to conserve battery power. By shaking the unit for 10 seconds in normal mode, it will come out of the off mode and will start operating in the mode it is configured to.


Charging a Kilo Unit.

When a charger is plugged into a Kilo unit the red light will come on permanently until the unit is fully charged. The green light will now come on to indicate a fully charged battery.

Q: Do you have a Panic Button?

A:

Yes – the panic button will send a “Please Call Me” to a designated cell phone directly from the device and a panic SMS can be forwarded to any number of recipients on the web interface.
PLEASE NOTE: The additional SMS is an added value service offering and is charged for separately and on a pre-paid basis at R 1.00 per SMS, VAT excluded. This service must not be used as a primary emergency service.

Q: How do I test my unit?

A:

You can see your unit on your web site at ANY time.

Q: Can KILOMETER give me a GPS Location of my vehicles?

A:

Yes, complete with replays, trips and reports.

Q: How does the unit connect to my vehicle?

A:

The KILO has its own battery and does not connect to the vehicles’ wiring. A cigarette lighter charger can be used to charge the unit in the vehicle.

Q: How do I go about obtaining a unit?

A:

Contact us via the web site, buy online or contact one of our dealers.

Q: Do you have a contract?

A:

No, but access can be secured in advance in 24 month batches.

Q: What are the control room / monitoring charges after the initial 24 month period?

A:

There are no control room/monitoring charges as the client is able to monitor his own vehicles. The only charges after 24 months would be for mapping and server charges and airtime. We make use of prepaid SIM cards, so the client can reload airtime on the device as with a normal prepaid cell phone. The maps and server costs will be around R 570.00 VAT included for an additional 24 months. Should you require additional alarms via SMS forwarding, this will be charged separately and charges will appear on the website in the next few days.

Q: How do I cancel?

A:

Stop using the system.

Q: What systems do you make use of?

A:

The KILOMETER system is a proper GIS information service, using GPS for positioning and GSM for data transfer.

Q: Does the KILOMETER unit affect the Warrantee of my vehicle?

A:

No

Q: Does KILOMETER offer a guarantee / warrantee on the unit?

A:

The unit has a 12-month walk in guarantee. Batteries are guaranteed for 6 months.

Q: What are the service Charges?

A:

There are no extra service charges during the first 24 months. Every consecutive 24 months thereafter is charged at R 570.00 for the next 24-month period, VAT included. SIM card airtime is rechargeable via any ATM, internet banking site, etc. should you need additional airtime.

Q: How long has the company been running?

A:

KILOMETER system has been operating in the corporate sector for four years.

Q: Is KILOMETER VESA and/or SAIA approved?

A:

This is not required for using Kilometer.

Q: How good is your Coverage?

A:

The coverage is the same as the GSM Network Coverage. The unit will remember up to four months worth of information if it goes out of cellular coverage. This data will be delivered as soon as the system returns into cellular coverage.

Q: Do you offer Fleet Management?

A:

Although the KILOMETER system has not been developed specifically for fleet management, it has all the functionality of a proper Fleet Management System, should you choose this option.